Refund policy

We want you to be happy with your Trivia Warehouse order. Because many of our products are custom printed specifically for each customer, our return and cancellation policies differ for custom and non-custom products.

Custom-Printed Products

Custom-printed products are made specifically for your order and are therefore final sale and not eligible for return or exchange once production has begun.

Before custom products are produced, you will have the opportunity to review and approve the applicable artwork or design. Please review your proof carefully, including spelling, logos, layout, colors, quantities and product size.

A custom order may be canceled before production begins. Once an approved custom order has entered production, it cannot be canceled, returned or refunded because the products are being manufactured specifically for you.

Non-Custom Products

Unused and unopened non-custom products may be returned within 30 days of delivery.

To request a return, contact us at info@triviawarehouse.com before sending the product back.

Returned products must be:

• unused and unopened;
• in their original condition and packaging; and
• returned within 30 days of delivery.

Customers are responsible for return shipping costs unless the product arrived damaged, defective or incorrect.

Original shipping charges are not refundable unless the return is the result of an error by Trivia Warehouse.

Damaged, Defective, Incorrect or Misprinted Orders

If your order arrives damaged, defective, incorrect or misprinted, please contact info@triviawarehouse.com within 7 days of delivery.

Please include your order number, a description of the problem and photographs showing the issue.

We will review the problem and, when appropriate, provide a replacement, reprint or refund at no additional cost to you.

For custom products, an error in production is different from a design element that appeared on an approved proof. We cannot generally replace or refund a correctly produced product because of an error that was present in artwork approved by the customer.

Order Cancellations

For standard, non-custom products, please contact us as quickly as possible if you need to cancel an order.

For custom-printed products, cancellations are accepted only before production begins. Once an approved order has entered production, it cannot be canceled.

Because we work to produce orders quickly, contacting us does not guarantee that an order can still be canceled.

Refunds

Approved refunds will be issued to the original payment method. Processing time after a refund is issued may vary depending on your bank or payment provider.

Questions about returns, refunds or order problems can be sent to info@triviawarehouse.com